Please contact Royal Limo with any questions at (708-980-6881)
These terms are a legal and binding agreement between you and our company governing the use of the services offered by Royal Limo Services(RLS)
UNSCHEDULED WAIT TIME
On point to point transfers and trips to the airport, 15 minutes of wait time is included in the rate and scheduled for the chauffeurs. After 15 minutes, your chauffeur will inform you if they can wait an extended time. At 30 minutes past the scheduled pickup time, our chauffeurs will continue to wait ONLY IF THEIR SCHEDULE ALLOWS IT. To provide excellent customer service to all clients, our chauffeur will be required to leave 30 minutes after the scheduled reservation time. The reservation will be considered a NO SHOW and NO SHOW rates will be applied.
WAIT TIME RATES
On point to point transfers and trips to the airport, 15 minutes of wait time is included on each pick up. After 15 minutes, wait time will be billed at the hourly rate for the vehicle. $100/hr. for standard sedans, $200 for Premium Sedans, $130/hr. for Standard SUV, $80/hr. for Luxury SUV and $200/hr. for a Sprinter/Transit.
AIRPORT WAIT TIME
Our flat airport transfer rate includes 15 minutes of wait time on each pick up going TO the airport. After 15 minutes, wait time will be billed at the hourly rate for the vehicle. $100/hr. for standard sedans, $200 for Premium Sedans, $130/hr. for Standard SUV, $80/hr. for Luxury SUV and $200/hr. for a Sprinter/Transit. Wait time begins at the scheduled pick up time. On pick ups FROM an airport, our flat rate includes 1 hour of wait time on domestic and on international arrivals. Wait time begins at the gate arrival time of the flight. Wait time will be billed at the hourly rate for the vehicle.
All unscheduled or additional stops are at the discretion of RLS depending on schedule. Chauffeur will need to get approval from dispatch. Unscheduled stops along the route will be billed at the hourly rate for the vehicle with a minimum of $25 per stop.
CANCELLATION & CHANGE POLICY
All SUV and Sedan trips ( None Hourly Orders ) can be cancelled up to 3 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 3 hours or less. On hourly trips, two hours will be charged for trips cancelled within 4 hours or less of the reservation time. Stretch Limo, Sprinter and coach trips can be cancelled up to 72 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 72 hours or less.
Changes will be accommodated at RLS’s discretion if our schedule allows for it. Changes may incur wait time or additional charges.
All SUVs And Sedans Hourly orders a full charge will be applied if the Cancelation is done with in 24 hours before the pick up time.
If dispatch is unable to contact the passenger within 30 minutes of scheduled pick up time, by means of information provided on the reservation, the trip will be considered a No Show and standard cancellation fees will apply. On airport pick ups, the trip will be considered a no show if you do not contact your chauffeur or dispatch within an hour of gate arrival time for domestic arrivals or within 2 hours of gate arrival time for international arrivals. If we have prior instructions to wait and/or approval for wait time, you need not contact us.
A minimum of $250 and up to the amount of actual damages will be charged for ALL damage to the vehicle. This includes but is not limited to; cleaning any bodily fluid, carpet or seat burns, spilling of beverages, food stains, make up spills or torn upholstery.
Credit cards are processed approximately within 24 hours of the trip. Payment of stretch limos, vans, buses and coaches may be processed 72 hours prior to trip.
The consumption of alcohol is permitted and legal in our vehicles (only in Stretches) if all passengers are at least 21 years of age.
Smoking and vaping are not permitted in or near our vehicles. Illegal drug possession or use is prohibited by law. A $250 cleaning fee will automatically be added for any violation of this policy.
RLS and its affiliates are not responsible for lost or damaged items.
We will do our best to return items left in the vehicle at our discretion.
Vehicles may not be loaded beyond seating capacity. The chauffeur has the right to terminate the run without refund if there is a blatant indiscretion on the part of the client. Company is not liable in the event of a mechanical breakdown while on charter. Lost time may either be refunded or applied to a future trip.
We reserve the right to upgrade your vehicle class due to availability and routing at no additional charge to the client. This includes upgrading from a sedan to a SUV. If, for any reason, you cannot ride in a SUV, please let us know at the time of booking.
RLS at its discretion may use qualified affiliates to fulfill ground transportation services as requested by our clients.
YOUR FLIGHT IS MONITORED – No need to tell us if your flight is delayed, our system will monitor your flight number and automatically adjust your pickup time. But please let us know if your flight number changes or if you missed your flight.
FLIGHT ARRIVAL NUMBER: If we do not have your correct HALIFAX ARRIVAL flight number, we cannot monitor your flight. (Your departure flight # is not always the same as your arrival #) Without a correct flight #, we will be at the airport at the default arrival time you entered on the booking. PLEASE NOTE: If your flight is late and our chauffeur has to wait more the 30 minutes for you, wait time charges will apply. To avoid these charges please ensure we have your correct arrival flight number landing in Halifax by checking your flight itinerary.
AIRPORT ARRIVAL TIME: Our system will monitor your flight number and automatically adjust your pickup time to meet your flight #. If you wish to schedule a different pickup time, please let us know in the comments or email us. Normal wait time charges / grace periods apply for scheduled pickups.
PRIVACY AND CONFIDENTIALITY NOTICE
This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed and may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction.
There is no refund for all rides over 125 miles if the ride is cancelled within 24 hours from the pickup time.